Privacy Policy for Customers

Fikishwa ("we," "us," or "our") is dedicated to protecting your privacy. This Privacy Policy describes how Fikishwa collects, uses, processes, and shares personal data belonging to our platform customers (passengers, clients, and dispatch order requestors).

1. Information We Collect

We gather data necessary to facilitate ride-hailing, package deliveries, and safe transport coordinates:

• Personal details: Your full name, profile picture, email address, and phone number when setting up your customer profile.
• Location details: To match you with nearby drivers and coordinate active trips, the app collects location data. Precise location is gathered when you search or request a ride.
• Payment details: Upfront pricing calculations, trip transaction history, and M-Pesa phone details used to process payments.
• Customer Support: Feedback, ride reports, and chat logs with support agents.

2. How We Use Your Information

Your data is processed to ensure service efficiency, reliability, and security:

• To match your ride or delivery request with available, nearby Fikishwa Drivers.
• To track coordinates and calculate ETAs during active trips.
• To calculate upfront fare rates and process digital transactions via mobile wallets (M-Pesa).
• To support customer service requests and protect the security of our platform.

3. Data Sharing and Disclosures

Fikishwa does not trade or sell your personal data. We only share details required to enable transport services:

When you request a ride, your pickup/drop-off location coordinates and your name/phone number are shared with your assigned driver. We may also share data with law enforcement agencies if required by judicial authorities or under binding regulation.

4. Data Security & Retention

We employ enterprise-grade security encryption standards to prevent unauthorized access or modification of your profile information. Your personal data is retained for the duration of your account's lifecycle. You can delete your account or withdraw permissions directly through the customer application at any time.

5. Contact Support

If you have questions about how your data is handled or wish to submit a data erasure request, please contact our privacy compliance team at:

Email: support@fikishwa.com